Refund policy
Return Period
You have 14 days from the date you receive your order to request a return.
No return will be accepted after this period.
Return Procedure
All returns must be sent exclusively by post (La Poste), including orders originally delivered to a pickup point.
Return shipping costs are the customer's responsibility.
Once the return request has been made, the parcel must be sent back within a maximum of 14 days from receipt of the order.
After this period, the return can no longer be accepted.
Before sending anything back, please contact our customer service team at the following address to obtain the appropriate return address:
contact.wcks@gmail.com
Return Acceptance Conditions
Returned items must:
be in their original condition,
not have been worn,
include all parts and labels,
be returned in their original packaging (packaging and box),
have perfectly clean soles with no signs of use.
If these conditions are not met, WICKS FR reserves the right to refuse the exchange or refund.
In this case, the item may be sent back to the customer, with shipping costs remaining the customer's responsibility.
Important Recommendation
To avoid any damage that may result in a refund being refused, we recommend trying on shoes indoors only, on a clean and smooth surface such as carpet or a rug, as soon as you receive them.
Sale and Promotional Items
Items purchased on sale, at a promotional price, or as part of a promotional offer cannot be returned or refunded.
This does not apply where a product is defective, non-compliant, or has a hidden defect, in accordance with applicable law.
Items Not Eligible for Return
Items from the “Pre-Loved” category cannot be returned or exchanged.
Return Form
A return form must be downloaded, completed and included in the returned parcel so that the request can be processed.
Refund Policy
Returns are processed within a maximum of 14 days after the parcel is received at our premises.
Once the returned item has been checked and found to meet the return conditions, the refund will be issued as soon as possible and automatically credited to the payment method used for the order.
Orders Placed via TikTok Shop
For orders placed through TikTok Shop, the return policy is similar to the policy above, with the following specific conditions:
Returns are free of charge.
The return request must be submitted directly through TikTok Shop.
Items must be unworn, in perfect condition, with their original packaging (packaging and box), labels and clean soles.
The completed return form must also be included in the parcel.
Delayed or Missing Refunds
If you have not yet received your refund:
Check your bank account again.
Contact your card issuer, as processing time may be required.
Then contact your bank, as an additional processing delay may apply before the refund appears.
If, after these checks, you still have not received your refund, please contact us at:
contact.wcks@gmail.com
